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FAQ Returns

Step 1
To return your item, please use our returnsportal.
You will need your order number and the postcode of your delivery address in CAPITAL letters.

Step 2
Select the item you are returning and enter a reason for the return.
Click "confirm selection"

Step 3
Take your parcel to a post point. Please keep all proof of postage until your return reaches the warehouse and your request is processed. On your receipt, you will also find your return tracking code which you can use to track your parcel.

You have 30 days to return an item.

Please get in touch with our customer service team for further details on how to proceed concerning damaged or faulty items.

You will usually receive your refund to the originally-chosen payment method. The exceptions is Pre-Paymenty. For this, we will need your bank details. If you have redeemed a gift voucher on your order, we will reload the credit onto this. You can then redeem it again on your next order.