You have 30 days to return an item.
Please get in touch with our customer service team for further details on how to proceed concerning damaged or faulty items.
To return your item, please use our returnsportal.
You will need your order number and the postcode of your delivery address in CAPITAL letters.
Select the item you are returning and enter a reason for the return.
Click "confirm selection"
Take your parcel to a post point. Please keep all proof of postage until your return reaches the warehouse and your request is processed. On your receipt, you will also find your return tracking code which you can use to track your parcel.
Unfortunately it is not possible to choose a replacement for a faulty item. Please return this to us and a refund will be issued.
As soon as your return has been received, the credit will be refunded to you within 5-7 days.
Some of our products (e.g. shoes, leather goods) are dispatched from other warehouse locations, which means that unfortunately there may be some delays in processing refunds.