General Terms and Conditions of E.M.P. Merchandising Handelsgesellschaft mbH

1. Scope

These General Terms and Conditions (GTC) shall apply to all orders made via the web shop at www. and using the EMP App. Our offers are directed exclusively at consumers. Contractual partner for all orders will be E.M.P. Merchandising Handelsgesellschaft mbH ("EMP"). The version of the GTC current at the time of order shall be applicable. Deliveries are only possible within Ireland. The agreement is concluded exclusive-ly in the English language. For deliveries to other countries, please refer to our international shop as well as to the country-specific shops listed under the section "Our Online Shops" .

2. Conclusion of Agreement

The displaying of articles in the web shop does not constitute a contractually binding offer from EMP, but is only an invitation to place an order. You can find the minimum order value in the price table below. You may only order articles in typical household quantities or in the maximum quantity indicated on the respective product detail page. If you click on the button "Buy now" you place a binding order for the articles contained in the shopping basket. We will send you an order confirmation by email immediately after receipt of your order. This does not constitute the conclusion of a purchase agreement. An agreement will only be concluded if we have expressly accepted your order or we have executed delivery to the corresponding extent. We will store the text of the purchase agreement (the content of your order as well as these GTC) and we will send it to you upon request. EMP shall remain the owner of the goods until complete payment of the purchase price.

3. Prices and Delivery Costs

The prices indicated in the web shop at the time of order shall be applicable. The prices indicated include the statutory value added tax. Delivery costs and other potential separate charges incurred depending on the payment method will be added. You can find the delivery costs and further charges in the price table below.

4. Terms of Payment

We reserve the right to not make certain types of payment available for individual orders. If costs accrue for the money transaction you will have to bear these costs.

For payments by advance bank transfer you will receive a payment request from us. Please transfer the amount payable to the account indicated within 7 days (payment period). We will only deliver the goods upon receipt of your transfer. If the amount is not transferred within the payment period then we will unfortunately be unable to reserve the goods for you any further.

5. Delivery and Time of Delivery

You can see the time of delivery on the respective product detail page as well as in the order overview before placing your order.

EMP shall be entitled to extend the delivery period if our supplier does not deliver the goods correctly or on time despite a proper order (congruent covering transaction) and we are therefore unable to meet the delivery deadline vis-à-vis you. This does not apply if we are responsible for the non-availability of the goods on the delivery date. EMP will inform you immediately about the non-availability and inform you of the new delivery date.

6. International Customer Service

We will provide you with accessible, convenient and comprehensive customer service. The interna-tional customer service of all EMP companies will be available to you for order processing. The EMP companies include E.M.P. Merchandising Handelsgesellschaft mph, EMP Mail Order UK Ltd., EMP Mailorder Italia S.r.l., Large Popmerchandising B.V. and Large Popmerchandising B.V.B.A. Therefore, you may contact any EMP company for service requests and are not required to contact the EMP company with which you placed your order. The EMP company with which you placed your order will transfer your data to the other EMP companies so that they have access to your order data for service purposes.

7. Liability and Warranty

EMP shall be liable without limitation for willful misconduct or gross negligence by EMP, its legal representatives or vicarious agents. EMP shall be liable for slightly negligent breaches of material contractual duties (cardinal duties) for the foreseeable damage typical for this type of agreement. Material contractual duties are obligations, the breach of which jeopardizes the purpose of the agreement or the fulfilment of which is crucial for the proper performance of the agreement and on which a contracting party may normally rely. EMP shall not be liable for the slightly negligent breach of obligations other than the ones stated in the preceding sentences.

The above limitations on liability shall not apply to injury to life, body or health, to a defect after assumption of a warranty for the condition of the product or to fraudulently concealed defects. Liability pursuant to the German Product Liability Act shall remain unaffected.

To the extent that the liability of EMP is excluded or limited, this shall also apply to the personal liability of representatives and vicarious agents of EMP. Of course, you shall be entitled to statutory warranty rights.

8. Right of Revocation and Returns

8.1 Right of Revocation and Exceptions

You may revoke your order pursuant to the statutory right of revocation without specifying any reason. For more detailed information, please refer to the right of revocation policy. To exercise the right of revocation, you can use our revocation form or you can formulate your own declaration of revocation. You will need the Adobe Acrobat Reader (available free of charge) for displaying and printing the information regarding returns.

Please note:The right of revocation does not apply to agreements

  • for the delivery of audio or video recordings or computer software, such as games (eg. CDs, LPs, DVDs) in a sealed package if the seal was removed after delivery;
  • for the delivery of tickets for events of any kind with a specific date or period (e.g. concerts);
  • for the delivery of goods which are not prefabricated and for the manufacturing of which you have made an individual selection or designation or which have been clear-ly tailored for your personal needs;
    for the delivery of goods which are not suitable for return for reasons of public health or hygiene where the seal was removed (e.g. piercings, contact lenses).
  • concerning services where EMP has completely rendered the service and if you were aware and have expressly agreed prior to ordering that we can begin rendering the service and you will lose your right of revocation upon complete fulfilment of the agreement.

Revocation Policy

Standard revocation policy for exercising your right of revocation regarding agreements for the purchase of goods.

Right of Revocation

You have the right to revoke this agreement without providing grounds within fourteen days.

The revocation period is 14 days and starts to run from the date on which you, or a third party authorised by you, other than the carrier, has taken delivery of the goods or, for digital contents which are not delivered on a physical data carrier (e.g. CDs or DVDs) and services, from the date of the conclusion of the agreement.

In order to exercise your rights of revocation, you must contact us at
E.M.P. Merchandising Handelsgesellschaft mbH, Darmer Esch 333, 49811 Lingen, Germany

Telephone: 0319 027 600 Mon-Fri: 8.00am- 7.00pm (except public holidays) Email:

and inform us through an express declaration of your decision to revoke this agreement (e.g. a letter sent by post or email). You may use the sample revocation form attached below, yet this is not mandatory.

For adherence to the revocation term it is sufficient that you send the notification regarding your exercising of your rights of revocation prior to the expiry of the revocation term.

Consequences of Revocation

In the event that you should revoke this agreement, we shall return all payments that we have received from you including delivery costs (excluding additional costs arising from you selecting a form of delivery other than the standard, low-cost delivery we offer), at the latest within fourteen days from the date that we receive your notification of revocation of this agreement. For this refund we shall utilize the same payment method that you used for the original transaction, unless any alternative method is expressly agreed with you; under no circumstances will you be subjected to charges for this refund.

We may refuse to execute the refund until we have received the returned goods, or until you have provided proof that you have returned the goods, whichever date is earlier.

You will have to return the goods to us without undue delay and no later than within fourteen days of the date on which you informed us of your revocation of the agreement. The deadline is deemed to have been met if you dispatch the goods before the expiry of the fourteen day period.

The immediate cost of returning the goods shall be borne by us. You shall only bear any loss of value to the goods if such a loss of value results from any handling of the goods other than that which is necessary to ascertain the nature and functioning of the goods.

In the event that you have requested that the services or the supply of water/gas/electricity/district heating should start during the revocation period, you shall be required to pay us a reasonable sum for the proportion of services already provided up to the point in time that you notify us of your exercising of the rights of revocation in comparison to the full range of services intended in the agreement.

8.2 Our Voluntary Take-back Guarantee

Without prejudice to your statutory right of revocation, we grant you a voluntary take-back guarantee extended to a total of 30 days for articles which are also subject to the statutory right of revocation. The prerequisite for the 30 day take-back guarantee is that you have worn/tried out the goods only for fitting, as in a retail shop, and that you return the goods completely, in their original state, intact and without damage, in the original retail packaging. Apart from that, the same conditions shall apply to the voluntary take-back guarantee as to the statutory right of revocation (see revocation policy above), extended to 30 days.

9. Protection of Minors

We will deliver products which are subject to age restriction or have not yet received an age rating exclusively using the age and identity check of Deutsche Post. An age and identity check can only be carried out in Germany. For this purpose, you must state your date of birth when ordering. You can find the costs for the age and identity check in the price table below. The fee will become due only once per order, even if you order several articles subject to age restrictions. The same shall also apply if these articles are delivered in more than one consignment. When delivering the goods, the postal worker will check whether you are over 18 years old and whether you are actually the customer. For this purpose, they will compare the details of your order with the name and address on your identity card or passport.

10. Decorative Weapons

The handling of the decorative weapons sold by us is subject to, amongst others, the restrictions of the German Weapons Act (Deutsches Waffengesetz). In particular, the owner must take the measures required to avoid these items being lost or to prevent their acquisition by third parties without authorization. With a few exceptions, the carrying of the decorative pieces offered in public is prohibited.

11. Order of Tickets and Vouchers

11.1 Tickets and Vouchers for Services of other Providers

Where tickets for events are offered in the web shop, we are not the organisers of those events. Tickets ordered are excluded from the right of revocation! We can cancel the ticket purchase if you breach the event conditions or if you try to circumvent them. The revocation/withdrawal can also be declared by crediting the amounts paid.

11.2 Shopping Vouchers / Promotional Code

You may not pay for a shopping voucher with a voucher. Shopping vouchers are only redeemable in the EMP-App and on the internet pages listed under the section "Our Online Shops" Shopping vouchers can also be redeemed partially if the redeeming client has a customer account. Shopping vouchers must be redeemed within three years after the end of the year in which they were purchased. Only one promotional code can be applied per order. The equivalent value of a shopping voucher / promotional code cannot be paid out in cash or offset against other claims. Promotional codes can be bound to a minimum order value which you have to reach with your purchase. If you subsequently fall below the minimum order value, e.g. by returning part of your order, the advantage of the promotional code shall lapse.

12. Waste Disposal and Environmental Protection

For information regarding batteries as well as electrical and electronic equipment please refer to the section "Waste Disposal and Environmental Protection".

13. Provider Identification according to the German Telemedia Act (Section 5 TMG)

E.M.P. Merchandising Handelsgesellschaft mbH
Darmer Esch 70 a
49811 Lingen
Postal Address:
E.M.P. Merchandising Handelsgesellschaft mbH
49801 Lingen
Contact: Telephone: 0319 027600
Mon-Fri: 8.00am - 7.00pm (except public holidays)
Return Address (Postal address for returns)
E.M.P. Merchandising Handelsgesellschaft mbH
Darmer Esch 333
49811 Lingen
St.-Nr.: 61/200/50101
Commercial Register: HRB 100299
Managing Directors: Dr Jan Fischer, Antony Harlow, Eric Levin

Online dispute resolution pursuant to Art 14 (1) ODR-VO: The European Commission offers a platform for online dispute resolution (ODR) available under

Dispute resolution before a consumer dispute resolution authority (Section 36 VSBG): We are neither prepared nor obligated to participate in a dispute settlement procedure before a consumer arbitration body.

14. Final Provisions

These conditions as well as all purchase agreements concluded in accordance with these conditions shall be governed by German Law without regard to the UN Convention on Contracts for the Interna-tional Sale of Goods. If you as a private final consumer do not have a place of residence within the European Union, then the place of jurisdiction shall be our registered office. We thank you for the trust you have placed in us and for your interest in our company. Our customer service will be pleased to answer any questions you may have. We are looking forward to your order.