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FAQ Orders

We apologise for sending you the incorrect item/s.
Please return the item/s to us free of charge via our Returns Portal. Select the item you ordered and choose Incorrect item delivered as the reason for return.

A refund will be issued promptly to the original payment method once we receive the returned item.

Please note that we do not offer exchanges.

We're sorry to hear that! Please check the following steps first: 

- We may have sent your order in multiple parcels. Check your invoice, if a consecutive item number is missing, the item might be on backorder and will be delivered separately.

- The item might no longer be in stock. Please check your emails (including your spam or junk folders) to see if we've contacted you about this.

If neither of these applies, please get in touch with our customer service team via live chat and we'll be happy to help! 

 

We only accept orders online. If you need more information, please contact our customer service team via live chat.

You can find an overview of your orders in your online customer account under "Orders."

If your order confirmation shows that all items are in stock and you’ve paid via PayPal,or credit/debit card, you’ll be given an estimated delivery date within 3–5 working days.
We always aim to meet this timeframe.

However, in rare cases, delays may occur, particularly during busy periods or if there’s a stock discrepancy and your order needs to be briefly held back.

As soon as your order has been handed over to our delivery partner, we’ll send you an email with tracking information.

If your order hasn’t arrived by the estimated delivery date, please contact our customer service team via live chat.

Unfortunately, due to our fast processing, it is no longer possible to make any changes once your order has been confirmed. We greatly appreciate your understanding.
The RRP is the recommended or suggested retail price of a product set by the manufacturer and provided by a supplier, manufacturer or seller.
Unfortunately, due to our fast processing, it is no longer possible to make any changes once your order has been confirmed. We greatly appreciate your understanding.

There could be different reasons for this.

- Please check if we've sent you an email (make sure to also check your spam and junk folder) informing you that the item(s) can no longer be delivered.
- It’s possible that we encountered difficulties regarding the payment for your order.

But don't worry, please get in touch with our customer service team via live chat and we'll be happy to help!