FAQ (Frequently Asked Questions)


How much does delivery cost?

Delivery for unregistered users or regular members costs £3.99. For members of the EMP Backstage Club, delivery is FREE!

I’ve accidentally sent an order to the wrong address – can I stop the order and change the delivery address?

Whoops! No worries – just get in touch with customer service as quickly as possible. We may be able to retrieve your order before it is fully processed and change the delivery details.

How will my package be delivered?

All orders are dispatched from our warehouse in Lingen, Germany. Orders are swiftly transported to the UK via DHL with final delivery to your door via Royal Mail.

My item has arrived damaged; what should I do?

If the packaging itself appears to have been tampered with, do not accept the delivery. If you have received a damaged item in an undamaged package, contact EMP customer service who will be able to arrange a refund or exchange.


Which payment methods do you accept?

We accept payment by Visa or MasterCard credit/debit card and PayPal.


What shall I do when an item does not suit me?

Please find the details concerning exchange and return here.

What shall I do when an item arrives damaged?

Please make sure that you receive an undamaged package (if necessary open the package in the presence of the postman). Do not in any case accept a damaged delivery (e.g. an opened box or similar). If you receive a damaged item in an undamaged package, please contact our customer support.